Frequently Asked Questions

Find answers to the most common questions about AIQ, our AI prompts, workflows and services. Can't find an answer? Contact our support team.

Support

Technical help and feedback

Check: 1) If you have the required subscription level (badge on prompt). 2) If you are logged in. 3) Try refreshing the page.

Try: refresh page (Ctrl+F5), clear browser cache, use different browser. If problem persists - contact us.

Email: info@aiq.agency. Telegram: @aiqadmin. We respond within 24 hours on business days.

Email info@aiq.agency with subject "Suggestion". We value feedback and review all ideas.

About Platform

Basic information about AIQ Agency

AIQ Agency is a full-cycle platform and agency specializing in artificial intelligence. We offer ready-made AI prompts, educational workflows, a blog with useful articles, and professional AI implementation services.

For everyone who wants to use AI effectively: entrepreneurs, marketers, copywriters, developers, designers, and anyone looking to automate workflows.

We combine practical approach with education. Our prompts are tested, workflows include step-by-step instructions, and our blog is regularly updated with relevant content.

Legal

Privacy, terms, and policies

We use SSL encryption, do not store full card data, comply with GDPR. Details in Privacy Policy.

No, we do not sell or share your personal data. Exceptions: payment systems for processing payments, analytics in anonymized form.

In site footer: Privacy Policy, Terms of Use, Cookie Policy, Editorial Policy, Disclaimer.

Email info@aiq.agency with data deletion request (GDPR). We will delete all your personal data within 30 days.

Subscriptions & Payment

Pricing, payment, and refunds

Free - basic free access. Pro - extended access to most content. Premium - full access to all content and early access to new releases.

Payment via Visa/Mastercard through WayForPay. Prices in USD, Ukrainian cards charged in UAH at exchange rate. Payments are fully secure.

Yes, subscriptions auto-renew. You can cancel auto-renewal in account settings at any time.

In account settings, click "Cancel subscription". You keep access until the end of the paid period.

Refunds available within 14 days if content was not used. Email info@aiq.agency with order number.

Content

Prompts, workflows, and access levels

Prompts are specially formulated queries for AI (ChatGPT, Claude, Gemini, etc.). A proper prompt helps get quality results from artificial intelligence.

Workflows are step-by-step educational courses on using AI. Each workflow contains a series of steps with instructions, prompts, and examples to achieve a specific goal.

Free (green) - free content for everyone. Pro (blue) - for Pro and Premium subscribers. Premium (purple) - exclusive content for Premium only.

Our prompts are universal and work with ChatGPT, Claude, Gemini, and other text-based AI models. The recommended tool is indicated on the prompt page.

Yes, purchased prompts can be used for personal and commercial projects. Only reselling the prompts themselves is prohibited.

Account

Registration, login, and account management

Click "Sign In" in the top right corner, select "Register". You can create an account via email or quickly sign in with Google.

On the login page, click "Forgot password?", enter your email and we will send you a password reset link.

Click the bookmark icon on a prompt card, select an existing collection or create a new one. The number of collections and saved prompts is unlimited.

Email info@aiq.agency with subject "Account deletion". The process takes up to 30 days. After deletion, all data will be permanently lost.